Process Consulting – Understanding Consulting
Process consulting is one of the most invaluable but underused services in the field of business as more and more organizations feel that they don’t need a third party to solve their internal problems. This type of consulting is designed to enhanced group effectiveness, address conflict, and shorten meeting times. It aims to help teams to work together effectively so they can easily reach their pre-set goals.
Process consulting, when done correctly, can offer the following benefits to clients; better decisions, more productive but shorter meetings, increased participation or potency, and most importantly, greater satisfaction.
A process consultant does not intervene in a group in accomplishing its goals — that is not part of his job. He is usually called in to help groups in solving their problems with their members and concentrate on how the team works. He will come into play when there is conflict within the group that they cannot solve by themselves. An effective process consultant deeply understands conflict resolution, leadership development, and group dynamics. A process consultant is most useful during the stages of group development or when the group is either on its normative or formative stage.
When a group finds itself in conflict over values, facts, goals, and methods, the process consultant will help the group to reach a consensus over a particular conflict. This is to avoid unnecessary confrontation that can affect all the people involved.
A consultant usually does not participate in a group meeting instead, he acts as an observer. He observes group dynamics to easily figure out the various interpersonal relationships that can lead to conflict later on.
He will be allowed to participate when the group is starting to take so much time and having a hard time reaching a decision. He will ask clarifying questions and eventually, offer his feedback and observations to the group.
If you want to sink your teeth into this endeavor, these are some requirements that you need to meet. For starter, you need to have a background in small group learning and a degree in psychology. Possessing analytic skills and experience in reading body language are also helpful. It will also work to your advantage if you have relevant trainings and relevant experiences.
Although this service industry is usually being ignored by business owners, you can still succeed in this endeavor if you know how to convince those few individuals who need such services to hire you.
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